FAQ

1. Contact

You can get in touch with us by sending an email oro@truecolorwholesale.com

WhatsApp

WhatsApp : +1 (224) 422-8541 : This phone number is set up for whatsapp only. Phone call is not available.

Our customer service operating hours are 9 AM to 6 PM CST from Monday to Friday.

 

2. How to change or cancel the order after it has been submitted

To make any changes or to cancel your order, please send an email to

oro@truecolorwholesale.com immediately with your order number and your full name. After we take a look, we will send you an email confirming the cancellation of the order.

Please be aware that your order may begin processing immediately and it may not be possible to cancel your order.

 

3. Order processing time

Orders are processed Monday through Friday, excluding holidays. Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday.